Leading People, Culture and Change
IT Consultancy | Digital Transformation | Technology Delivery
Simon Telling is a security-cleared IT consultant and Certified Prosci Practitioner specialising in digital transformation, technology delivery and business change within complex, regulated environments. With a distinguished career spanning the British military (RAF), British Airways and MAG, Simon brings proven expertise in IT automation, innovation and programme delivery to every engagement through Pro-Tel Services Ltd.
Digital Transformation & Innovation:
Pro-Tel provides specialist consultancy in IT automation, digital transformation and innovation across transportation, aviation, government, defence and critical national infrastructure. From self-service check-in transformation at London Stansted Airport to terminal-wide technology rollouts, the approach combines strategic programme management with hands-on delivery to drive measurable outcomes.
Technology & Automation Expertise:
Whether deploying SITA self-service kiosks, 3D people-counting sensors, CCTV and video management systems, or command and control infrastructure, Pro-Tel brings deep technical fluency to complex technology programmes. Both agile and waterfall methodologies are applied to meet diverse operational needs, with Lean Six Sigma, PRINCE2 and APM frameworks ensuring structured governance throughout.
Business Change & Assurance:
Change management and risk assurance sit at the heart of every delivery. As a Certified Prosci Practitioner, Simon applies ADKAR, RAIDO and ISO 31000 frameworks to de-risk and stabilise change across CAPEX, OPEX and transformation programmes. Governance, stakeholder engagement and operational readiness are embedded from day one.
Sector Expertise:
Pro-Tel operates across transportation, aviation, logistics, government, defence, utilities and critical national infrastructure. Current engagements include the £1.1bn Stansted Transformation Programme (STN-TP), delivering self-service check-in and bag drop capability, business change assurance, and operational readiness within a live airport environment.
Accreditations & Clearance:
CTC Security Cleared | Certified Prosci Practitioner | PRINCE2 Practitioner | APM PMQ | Lean Six Sigma Green Belt | ITIL | Former RAF
