Operational transformation built around people
Pro-Tel supports complex airport and Critical National Infrastructure programmes where the operation must keep working while change is delivered.
Programme governance, Business Change and operational readiness are integrated across People, Process, Technology and Construction so new operating models can be understood, adopted, tested and sustained.
People → Process → Technology → Construction
Pro-Tel starts with the operating need rather than the solution. Technology and facilities are aligned to the people, processes, governance and decisions required to make the new operating model work from day one.
People
Leadership, engagement, communications, training and adoption.
Process
Operating models, procedures, interfaces and decision rights.
Technology
Integrated systems, testing, transition and support.
Construction
Facilities, phasing, commissioning, handover and safe occupation.
From airport operations to Critical National Infrastructure
Airport Operations Centre
Integrated programme delivery across People, Process, Technology and Construction.
Passenger Journey
Self-service check-in, bag drop and operational passenger-processing change.
Critical National Infrastructure
Resilient programme delivery across aviation, utilities and secure environments.
People Flow
Passenger movement, process improvement and operational automation.
Command & Control
Integrated operational information, communications and secure control environments.
Business Change
Prosci ADKAR and PRINCE2 combining governance with organisational adoption.
Operational foundations. Programme discipline. Change leadership.
Simon Telling is a Programme Manager and qualified Prosci Business Change Practitioner with experience spanning the Royal Air Force, British Airways and major airport transformation. Through Pro-Tel Services Ltd, that background is applied to programmes where governance, technology, operational readiness and stakeholder adoption must come together.
Read Simon’s profileStandardise. Simplify. Automate.
Pro-Tel Services Ltd — Programme Management · Business Change · Operational Readiness · Airport Transformation