Simon Telling
Airport Programme Manager & Business Change Practitioner
Operational transformation built around People, Process, Technology and Construction.
Simon Telling is a security-cleared Airport Programme Manager and Prosci Business Change Practitioner specialising in operational transformation, Airport Operations Centre delivery and operational readiness within complex, regulated environments. His career spans the Royal Air Force, British Airways and major airport transformation programmes, combining frontline operational experience with structured programme governance and Business Change.
People → Process → Technology → Construction
Successful operational transformation is not achieved by installing technology or completing a build. It succeeds when people understand the change, processes work in the live environment, technology enables the operation and construction supports the operating model.
People
Leadership, engagement, communications, training, adoption and operational readiness.
Process
Operating models, procedures, governance, assurance and measurable benefits.
Technology
Integrated operational systems, passenger processing, control-room technology and service transition.
Construction
Operationally led design, interfaces, handover, safe occupation and readiness for live use.
Programme delivery where operations cannot stop
Airport Operations Centre & Airport Transformation
Pro-Tel provides integrated Programme Management and Business Change support for Airport Operations Centres and wider airport transformation. People, Process, Technology and Construction are aligned from operating-model definition through delivery, transition, operational proving and benefits realisation. Operational readiness is built into the programme from day one.
Integrated Programme Delivery
Pro-Tel combines operational, programme and technical experience across Airport Operations Centres, passenger processing, self-service check-in, people-flow technology, CCTV, communications and command-and-control environments. Delivery uses practical PRINCE2, APM, Lean Six Sigma and risk-management disciplines, tailored to the operational need rather than applied as process for process’s sake.
Business Change, Readiness & Assurance
Business Change sits at the heart of delivery. As a Prosci Practitioner, Simon applies ADKAR alongside RAIDO, ISO 31000 and structured readiness assurance to help people understand, adopt and sustain new ways of working. Governance, engagement, operational readiness, transition and benefits realisation are integrated throughout the programme lifecycle.
Airport & Safety-Critical Environments
Pro-Tel’s primary focus is airport operations, aviation transformation and Business Change, supported by experience across transportation, logistics, defence, utilities and Critical National Infrastructure. This breadth supports delivery where operational continuity, regulation, technology and multiple organisations must work together safely.
Operational foundations. Programme discipline. Change leadership.
A foundation in disciplined operations, leadership, security and delivery where clarity, accountability and readiness matter.
Operational aviation experience developed into programme and project leadership across complex passenger and airport environments.
Programme Management and Business Change across operational transformation, Airport Operations Centres, passenger journeys and integrated airport delivery.
Delivery backed by recognised disciplines
Frameworks are applied pragmatically. The objective is not methodology for its own sake; it is better decisions, controlled delivery, operational adoption and sustainable outcomes.
© 2026 Pro-Tel Services Ltd — Programme Management · Business Change · Operational Readiness · Airport Transformation